Terms and Conditions

Effective: July 1st, 2020

Last Updated: July 1st, 2020

1. The Website

By signing up for, accessing, and using the website at https://vocalmatic.com ("Website"), owned and operated by Enactics Inc. ("Enactics Inc.", "our", "us", "we")., you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. Vocalmatic is herein referred to as the Website. By signing up, you become a User ("User") of Vocalmatic.

Vocalmatic is owned and operated by Enactics Inc., its subsidiaries and affiliates (the "Company"). In the Terms and Conditions, "you", or "your" refers to any User of https://vocalmatic.com, and if you are under the age of majority, it also includes your parent or legal guardian. The Terms and Condition are a contract between you and the Website and Company and apply to all Users of Vocalmatic.

2. Your Privacy

We take your privacy very seriously. Please refer to our Privacy Policy for more information on our general privacy policies and an outline of how your data is processed via our Data Protection Statement.

3. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Vocalmatic's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on Vocalmatic's website;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Vocalmatic at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4. Disclaimer

  1. The materials on Vocalmatic's website are provided on an 'as is' basis. Vocalmatic makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

  2. Further, Vocalmatic does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

5. Limitations

In no event shall Vocalmatic, its suppliers, affiliates, and subsidiaries be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Vocalmatic's website, even if Vocalmatic or a Vocalmatic authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

6. Accuracy of materials

The materials appearing on Vocalmatic's website could include technical, typographical, or photographic errors. Vocalmatic does not warrant that any of the materials on its website are accurate, complete or current. Vocalmatic may make changes to the materials contained on its website at any time without notice. However Vocalmatic does not make any commitment to update the materials.

7. Links

Vocalmatic has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vocalmatic of the site. Use of any such linked website is at the user's own risk.

8. Modifications

Vocalmatic may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Ontario, Canada and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

10. Google Cloud Speech-to-Text API Consent Addendum

The Website, Vocalmatic, is integrated with and powered by Google Speech-to-Text. By accepting the terms of service outlined for the Website, you agree to be legally bounded by the Google Cloud Consent Addendum outlined here and accept the terms therein, titled the "Terms for Opt-in for Data Logging", and any future updates to the Consent Addendum in perpetuity.

11. Refund Policy

We do not issue refunds based on transcription accuracy. Automatic transcription depends on many factors, such as audio quality, and we cannot guarantee transcription accuracy. Please use the 30 minutes automatic transcription free trial to familiarize yourself with automatic transcription and see if it's the best option for you. by purchasing, you agree to these terms.

For Vocalmatic Unlimited subscription plans, both monthly and yearly plans, you agree that all sales are final. There are no refunds based on transcription accuracy, as stated above. If you cancel before the anniversary date of your subscription plan, you will not be charged on the anniversary date of your subscription. If you cancel before the anniversary date of your subscription plan, you will not get a refund on the remaining days or months left on your subscription, as all sales are final. The same applies for monthly subscription plans: if you cancel before the renewal date, you will not be charge on the renewal date and you will not get a refund on the remaining days left of your subscription. You will still have access to Vocalmatic Unlimited until that date. When purchasing a Vocalmatic Unlimited subscription plan, you agree that you have used the free 30 minutes of automatic transcription as a trial to determine if automatic transcription is for your usecase.

12. Free Tier Usage and Paid Usage

Free Tier users of the 30 minutes free trial will have their audio files expire and be deleted from our servers in 5 days from creation. For hour package purchases, audio files will expire and be deleted in 90 days from creation. For monthly subscriptions, audio files will be accessible indefintely, until a subscription is cancelled, at which point the audio files will expire and be deleted in 90 days.

13. Vocalmatic Unlimited Fair Use Policy

13.1 Fair Use. Upon purchasing a subscription to Vocalmatic Unlimited ("Vocalmatic Unlimited"), you will receive unlimited, daily fair use ("Fair Use") (Fair Use is subject to our discretion and can change without notice). We reserve the right to monitor use of Vocalmatic Unlimited, and if we determine unfair, over-use of Vocalmatic Unlimited, going beyond the Fair Use threshold, that is equivalent to High Volume (as defined below, 14.), we will inform you and provide you with the option to purchase a High Volume plan.

13.2 Fair Use does not accrue and resets every billing period (monthly or yearly).

13.3 If your usage of Vocalmatic Unlimited puts system integrity at risk due to over-use i.e. you upload a large volume of files in a short period of time, Vocalmatic reserves the right to limit, suspend, and/or throttle your access to the service to ensure system integrity for all our customers.

14. High Volume Plan

Our High Volume Plan is available to customers that exceed the Unlimited Fair Use threshold and expect to transcribe a high volume amount of files using Vocalmatic.

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